Let Family Know® Keeper

Return Policy

Our goal is to create products that provide a real value – both in quality and in the benefit they provide.

DIGITAL PRODUCT “NO REFUND” POLICY

Due to the nature of online business, we cannot offer refunds for digital products once the download link is sent and you’ve accessed the content. We recognize unusual circumstances can happen and will work with you if the following issues occur:

  • Non-delivery of the product: Due to issues of your e-mail provider or your own mail server you might not receive the delivery e-mail from us. Claims for non-delivery must be submitted to us within 7 days from the date the order was placed, otherwise the product will be considered received and downloaded.
  • Download and unzipping issues: Again, claims regarding such issues must be submitted within 7 days. Otherwise we will assume a successful download of the product and offer no further right of redress or refund for a “download issue.”
  • Major defects: The products are tested before release, but if an unexpected error occurs, we will replace the product 

PHYSICAL PRINTED PRODUCT RETURN POLICY

If after receiving a physical (printed) product you decide to return it we’ll be happy to provide you with a full refund, less shipping, under these conditions:

  • The product must be returned within 30 days.
  • The product must be in unopened or new condition. We cannot provide a refund on products that are used or damaged in any way as a result of the recipient’s use.
  • The original receipt or proof of purchase must accompany the returned item. 
  • We can only refund shipping costs if the return is a result of an error we made.
  • Your refund will be made in the same form as your original payment. If you paid by credit cards, please allow two billing cycles for credit to appear on your statement. 
  • If the product is for some reason defective (not damaged as a result of the recipient's use), please return it within 30 days and we will  replace it at no charge – or if you prefer – you can choose to receive a full refund instead. A receipt is required.

PHYSICAL PRINTED PRODUCT PRE-ORDER POLICY

  • If you pre-order the printed version of the Let Family Know Keeper and the Pre-Order opportunity is canceled by Let Family Know for any reason – you will receive a full refund for your order.
  • If you pre-ordered a Let Family Know Keeper Set during our product launch, you may have received and downloaded four eBooks to help you prepare while you wait for your printed set to arrive. If that is the case and if you are returning your printed Let Family Know Keeper Set for a refund within 30 days of receiving it – please note that your full refund amount will be reduced by the combined value of the four eBooks.

If you have something to return, please follow these simple instructions:

You should have a packing slip in your package. Just write the reason for your return on it. If you can’t find the packing slip, then you can use a blank sheet of paper and write the reason for the return, your name, shipping address, phone number, and list the items you are returning. NOTE: If you are returning the Let Family Know Set, ALL items in the set must be returned: The Let Family Know Keeper including pages for all sections, 5 tabbed dividers, 2 sheet lifters, and 4 printed books; the Let Family Know Companion Keeper and all pages; and 4 books. As stated above, all must be in unopened or new condition.

Put the packing slip with the items you’re returning; wrap them securely; and send your return package to the address shown below. We think it’s a good idea to use an INSURED method of shipping when you return the product, as Let Family Know is not liable for lost packages.

Send returns to:
Let Family Know LLC

12324 E 86th St N #163, Owasso, OK 74055

For questions or assistance

Email us at: help@LetFamilyKnow.com

Updated 05/2021 

Let Family Know mark

The Let Family Know® Keeper, guidebooks and other products are not a substitute for a will and should not be considered legal advice. This is intended for planning purposes and making wishes known. For a legally binding will, consult with an estate attorney or wills lawyer.

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