Due to the nature of online business, we cannot offer refunds for digital products once the download link is sent and you’ve accessed the content. We recognize unusual circumstances can happen and will work with you if the following issues occur:
If after receiving a physical (printed) product you decide to return it we’ll be happy to provide you with a full refund, less shipping, under these conditions:
You should have a packing slip in your package. Just write the reason for your return on it. If you can’t find the packing slip, then you can use a blank sheet of paper and write the reason for the return, your name, shipping address, phone number, and list the items you are returning. NOTE: If you are returning the Let Family Know Set, ALL items in the set must be returned: The Let Family Know Keeper including pages for all sections, 5 tabbed dividers, 2 sheet lifters, and 4 printed books; the Let Family Know Companion Keeper and all pages; and 4 books. As stated above, all must be in unopened or new condition.
Put the packing slip with the items you’re returning; wrap them securely; and send your return package to the address shown below. We think it’s a good idea to use an INSURED method of shipping when you return the product, as Let Family Know is not liable for lost packages.
Send returns to:
Let Family Know LLC
12324 E 86th St N #163, Owasso, OK 74055
Email us at: help@LetFamilyKnow.com
The Let Family Know® Keeper, guidebooks and other products are not a substitute for a will and should not be considered legal advice. This is intended for planning purposes and making wishes known. For a legally binding will, consult with an estate attorney or wills lawyer.